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Orb Health is cloud-based mobile Healthcare IT company transforming patient lives through our next-generation collaborative care platform designed to inspire patient engagement while supporting healthcare providers for the future of value-based care.

Looking to apply for one of the positions below?
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  • Medical Assistant/Certified Nurse Assistant - Richardson, TX

    Chronic Care Management-Tech

    This role will be providing coordination of services via telephone for patients with Chronic Diseases throughout the health system. Assists the nurse and coordinates care over the telephone adhering to organizational policies, procedures and guidelines. Provides coordination services under the direction of the nurse to high risk patients with chronic diseases and liaises between the CCM nurse, patient, hospital, physicians’ office, home care agency, etc.

    Job Responsibilities
    • Assist the nurse with client’s needs for services and adheres to set care plan.
    • Assists with coordination of transitional care from an inpatient service to other settings as per care plan.
    • Work collaboratively with team members to provide outreach and engagement.
    • Provide assistance through advocacy to client and family for entitlements and other community services
    • Work closely with in-office providers to manage the day to day calls for coordination of services such as referrals to specialist etc.
    • Educates the patient on properly contacting physician office for urgent care matters / or 911 when appropriate.
    • Directs patient to keep follow-up appointments with physician office and communicates with office providers to obtain medical records.
    • Utilizes the in-office staff, and Clinical Call Center to meet the needs of the patient and family.
    • Documents calls according to established guidelines.
    • Communicates with physician, Nurse Practitioner, RN, LVN, Social Worker or other health care providers regarding patient’s care plan as needed.
    • Participates in education and in-service programs.
    Skill Set
    • High school diploma or GED
    • Bi-lingual a PLUS
    • Minimum of 2 year experience in the homecare, inpatient, physician practice, in home case management setting or other healthcare setting.
    • Experience working with the adult population • Ability to work a full-time (40 hours minimum)
    • Prefer experience working as telecommuter or call center setting. • Experience in clinical telephone coordination
    • Experience working with Electronic Health Record (EHR)
    • Demonstrates progressive proficiency with the utilization of available computer technology, including typing skills.
    • 60 + WPM typing
    • Demonstrated customer service, leadership, communication, interpersonal and problem-solving skills, required.
    Travel Requirements


  • Patient Enrollment - Richardson, TX

    This role will be contacting patients via telephone who have Chronic Diseases to discuss Chronic Care Management program benefit. Coordinates enrollment into CCM program over the telephone adhering to both CMS and Orb Health organizational policies, procedures and guidelines.

    Job Responsibilities
    • Contacts patients via phone and discusses the Chronic Care Management program opportunity.
    • During call explains to patients the required CMS required elements.
    • Educate patient on the benefits of the program including how the program will support them individually.
    • Informs patient that the provider can charge for the program monthly and that cost sharing applies. This means that patients must understand the benefits for them and if they do not have any secondary coverage that they will be subject to monthly cost to participate in the program.
    • Explains to patient that a patient centered care plan will be developed and their right to participate in the care plan as well as have access to the care plan or be given a copy.
    • Explains to the patient the program gives them access 24 hours a day - 7 days a week to designated members of their care team. This means providing beneficiaries with a way to make timely contact with health care providers in the practice to address the patient’s urgent chronic care needs regardless of the time of day or day of the week.
    • Explains to patient that they can only enroll and participate in one CCM program.
    • Explains to the patient that should they decide they do not want to continue to participate in the program they may terminate at any time by verbal notifying the billing provider office.
    • Obtains patients verbal agreement to enroll in CCM program
    • Documents completely all required elements that meet quality and compliance standards for CMS and Orb Health.
    • Works efficiently to meet daily requirements for enrollment goals
    • Works as a team player to accomplish team goals
    • Participates in training
    • Meets quality and compliance goals
    Skill Set
    • High school diploma or GED
    • Bi-lingual (Spanish) would be a plus
    • Experience in physician office front/back office
    • Required: Ability to work 40 hours per week.
    • Required: remote home office setting environment that is conducive for telephone conversations with patients that is free from background noise or distractions. Remote home office setting must also meet requirements for protecting patient information/HIPPA.
    • Required: Must pass DADs Employability status check
    • Prefer experience working as telecommuter or call center setting.
    • Experience in clinical telephone coordination
    • Experience working with Electronic Health Record (EHR)
    • Demonstrates progressive proficiency with the utilization of available computer technology, including typing skills.
    • Must be able to pass DADs Employability status check
    Travel Requirements


  • Quality Nurse, LVN - Richardson, TX

    Performs clinical operational, productivity, and compliance case management and support role audits within the Clinical Services division within Orb Health Inc; Audits clinical care management work associated with verifying documentation standards and program compliance with quality standards, as well as promotes the organization’s service standards.

    Audits to determine the integrity and accuracy of care documentation in accordance with CMS standards and other state and federal regulations as well as in compliance with departmental Policies & Procedures. Provides statistical performance data and reports for various functional areas audited, identifies key areas for continuous quality improvement, partners with the leadership team to develop and deliver individual and team feedback for improvement. Works collaboratively with leadership and trainers to identify global department opportunities for training and communication.

    Job Responsibilities
    • Perform audits of the care manager and associated telephonic interactions and documentation to determine compliance with CMS and other regulatory requirements, contracted account requirements as well as company, and departmental policies and procedures.
    • Keep manual reports updated
    • Perform documentation and telephonic audits and analysis to identify weaknesses and operational inefficiencies and keep program manager updated for improvement, remediation.
    • Update auditing tools and record accurate reports to manage quality audit results
    • Participates in Quality Improvement activities as requested
    • Consult on and assist in all department areas as requested
    Skill Set
    • 5 years - experience in case management required in home care or other post discharge program.
    • Skilled background in case management, disease management, discharge planning, and performance improvement.
    • Minimum 5 years previous audit or quality assurance experience
    • Experience working with CCM/Chronic Care Management Program required.
    • Previous background in training and development preferred.
    • Skilled to work in a fast-paced environment.
    • Customer Service: Skilled to communicate with all levels of management
    • Proficiency in Microsoft Office: Excel, Word and Internet.
    • Ability to become familiar with departmental policies and procedures as well as Federal, State, and Local laws and regulations.
    • Skilled, knowledgeable, and experienced in various Clinical Operations department operations and familiar with departmental policies and procedures as well as Federal, State, and Local laws and regulations.
    • Must have current LVN license.
    Travel Requirements