SOLUTION: Programs and Services

Modular Programs and Services Serve Multiple Patient Populations

Mix and match services to meet your various patient population needs without adding resources.

Choose the Best Fit for Your Practice

Orb Health's remote Universal Patient Engagement Center can execute a wide range of proven programs and services. Any of these services may be used as a stand-alone entity or combined to increase the efficacy of your practice without adding staff, apps, or infrastructure.

Contact Center Scaling

Expand or replace administrative services capacity with Orb Health’s scalable engagement specialists while enabling “one-touch resolution”.

  • Scaling inbound/outbound, primary, temporary, after hours, overflow, more…
  • Care gap awareness and scheduling
  • Patient information update
  • Referrals
  • Dr, specialist, lab scheduling
  • Administrative services
  • Patient q & a
  • Clinical information
  • Ancillary related services scheduling
  • Program enrollment / registration
  • No show & cancellations
  • Monthly patient insurance roster management
  • Much more…

Chronic Care

Rapidly implement programs for the chronically ill that drive significant outcomes.

  • Chronic Care Management CPT 99490, 99493, 99487, 99489, G0511
  • Complex CCM (cCCM) CPT 99487 And 99489
  • Transitional Care Management CPT 99495, 99496
  • Principal Care Management CPT G2065
  • Remote Patient Monitoring CPT 99453, 99454, 99457, 99458
  • Behavioral Health CPT 99484, G0511

MSO Services

Managed services that significantly reduce hospital readmissions and proactively aid in wellness planning.

  • Transitions of Care
  • Primary Care Planning


Outbound Campaigns

Out-of-the-box and customized outbound campaigns enable proactive patient engagement to drive emergency or preventative programs.

  • COVID-19 testing, results, vaccination scheduling, follow-ups
  • Emergency services
  • Mammogram scheduling
  • Customized programs
  • Lab Result Review
  • Preventative screenings
  • Annual wellness visits
  • Any customized program you wish to create
  • More…

Multidimensional Program Services

Eligibility Discovery

Data analytics and EMR sync ensures all program eligible patients are identified and presented to the virtual care team for action.


For programs that require enrollment (such as Chronic Care Management), our enrollment teams are experts at reaching out to your patients and gaining consent for programs that make a difference.


Our dedicated compliance team overlooks all clinical, admin, and financial aspects of care to ensure all interactions are coded properly and billing/audit ready.


Orb's billing teams ensures that all transactions are properly coded and meet the requirements for reimbursement or payment before being synced with your EMR for billing.

Perpetual Training

Clinical, admin, billing, and compliance teams undergo continuous and rigorous training to ensure the most up-to-date care and oversight possible.

Scoring Support

Our virtual care teams help with annual scoring of patients and continually ensure complete coding for all conditions.

Coexistant Issue Support

The virtual care team member is alerted to any additional program or service eligibility for the patient and schedules an appointment while they are engaged with the patient.

Explore Orb Solutions