SOLUTION: Universal Patient Engagement Center

Universal Patient Engagement Center Drives Scalable Patient Access and Care Management

Experienced, licensed, and certified medical practitioners, empowered by Orb Health's EMR-centric patient intelligence, provide care delivery that exceeds expectations.

Orb Health’s Universal Patient Engagement Center leverages your EMR to organize, present, and manage your patient’s data to our remote care delivery teams. Our staff are experienced, licensed, and certified clinicians and admins who are continually trained to meet and exceed the needs of the patients.  They are focused on care coordination within the care plan as outlined in the EMR by your physicians.

Our teams operate with the same information as your practice so they know the patient’s history immediately, then utilize workflows imprinted with your practices best practices to immediately coordinate outpatient, ambulatory, and telehealth care for any program that serves any patient population.

Our patient intelligence capability also presents our agents with any care gaps or other eligible programs and services for the patient when they are connected.  This enables Orb Health to maximize the scheduling opportunity at the point of contact.

The result is a virtual extension of your practice that enables scalable care coordination using a comprehensive approach to compliant virtual care without adding additional staff or office space.

Patients experience a significant increase in the quality of their engagement as there are little to no transfers and the nurses are able to quickly handle their needs in a single call.  Our customers have realized a 92% reduction in call abandonment,  a 43% increase in appointments, 70% care gap closure, and 32% reduction in call time.

Critical Services that Reduce Utilization and Improve Patient Outcomes

Certified Staff

Orb Health's virtual staff is comprised of licensed and clinicians and experienced admins that understand how to treat patients.

On-Demand Scale

Our virtual teams can be dialed up as needed to meet the program requirements and call volume without worrying about staffing or training.

Multiple Program Delivery

Whether your patients need CCM and RPM today or TCM tomorrow, your practice is ready with the ability to quickly expand into new programs.

A Seamless Extension

Our teams work incident-to and in the name of your practice so patients have a seamless experience between virtual and outpatient services.

Continuous Training

Orb ensures that our virtual care providers continuously receive training on new ways to better serve patients.

Personalized Care Plans

Create and curate advanced care plans based upon personal needs then track activities, log actions, and follow patient problems and exacerbations.

Comprehensive Care Coordination

Comprehensive coordination across care spectrum including virtual, telehealth, outpatient, and inpatient services including support such as meal delivery, and more.

Care Gap Closure

Proactive efforts by the virtual care team to identify care gaps and schedule needed appointments to meet patient care goals.

Broad Collaboration

Orb ensures the virtual, telehealth, and brick and mortar care teams work as a cohesive unit to advance the patients wellbeing.

Monthly Check-Ins

Perform monthly check-ins requiring 20 minutes of non-face-to-face time and record patient interaction.

Appointment Scheduling

Schedule patient appointments with the entire care circle including providers, specialists, caregivers, and more, as well as send alerts and reminders.

Medication Management

Medication refill management and adherence tracking as well as personal clinical medication reviews, medication efficacy tracking, and more.

Specialist Coordination

Work with the practice to find the appropriate specialists, schedule the appointments, and coordinate their interactions for any patients specific needs.

Deciphered Lab Results

Lab results are synchronized between providers and deciphered into a patient readable format complete with gauges showing positive / negative context and education.

24/7 Communication

Orb Health's clinical care teams are available 24/7 to assist patients with issues or questions with full interaction detail that is always available in the EMR.

Personalized Condition Education

Personalized material from Mayo Clinic is presented to patient as well as specific nutrition and exercise guides which are specifically created for the patients needs.

Efficacy Tracking

Patient needs are tracked to resolution, lab values and vitals are monitored to ensure care plans are effective and health goals are met so clinical staff can quantify success.

Remote Patient Monitoring

Patient health is remotely monitored using hundreds of connected device options or entered manually with any elevated or out-of-range values alerted to clinical staff.

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