Care Management as a Service

Driving cost-effective quality outcomes for patients and communities while maximizing provider economics

Scalable Patient Access Without Adding Apps, Infrastructure, or Staff

Orb Health offers services that help our customers deliver effective, quality care that drives significant patient and financial outcomes. Our Care Management as a Service rapidly enables scalable patient access and care coordination as a virtual extension of the health center without the need to add staff, apps, infrastructure, or budget.

Remotely-staffed contact centers with admin and clinical agents act in the name of your center. EMR-connected intelligence organizes patient information and presents it to the agent. The agents then navigate the patient through eligible options and coordinate care as a one-stop service including priority scheduling. All interactions are compliance checked and documented in the native EMR application so your providers and staff continue to use existing applications, processes, and portals with no learning curve.

We combine your best practices and standards of care with our processes and workflow. Our licensed remote care staff delivers your brand of high-quality care, incident-to your practice, while enabling comprehensive provider collaboration. This approach effectively scales your contact center and patient care support capacity as a seamless experience while maintaining the consistency, integrity, and credibility of the care culture that you have built with your patient base.

Patients realize improved access, outcomes, and satisfaction while the health center increases reimbursements, improves quality measures, and lowers the cost curve of healthcare across fee for service, capitated contracts, and value-based care.

Driving Care Management Excellence

Care Management as a Service

Drives Scalable and Measurable Program Value

Reduce ER/Hospital Visits

Proven to reduce ED utilization and hospital visits through proactive technology that drives holistic care and prioritizes at-risk patient interactions.

Seamlessly Extend Practice

Orb Health’s care delivery teams seamlessly extend the reach of your practice to service more patients between visits without adding overhead.

Expand Critical Services

Quickly offer Chronic Care Management (CCM), Transition Care Management (TCM), Annual Wellness Visits, and more.

Interactive Patient Care

Increase effective offsite patient care in between visits with remote monitoring and 24/7 patient access to critical care services and personnel.

Patient Engagement & Satisfaction

Powerful technology and services encourage patients to take an active role in their healthcare and increase their overall satisfaction.

Keep Patients In-Network

By offering CCM, TCM, etc, patients are more likely to seek gap care in-network which increases care continuity while reducing revenue leakage.

Increase Revenue

Generate revenue from new and existing patients with added services that create predictable visit pipelines (ex: Annual Wellness Visit, etc.).

Accelerate Billing

Highly regimented patient interactions ensure that billing code requirements are strictly met, accelerating billing cycles and payments.

Comprehensive Compliance

Dedicated compliance department regularly reviews enrollment and patient interactions ensuring compliance and audit-readiness.

Outcomes-Based Results

Quantifiable and measurable patient outcomes drive success criteria for patient well-being and enable value-based care profitability.

Optimize Office Visits

Virtual care delivery teams handle a broad set of issues and gather additional information so each office visit is informed and focused.

Value-Based Profitability

By increasing revenue, decreasing costs, and improving patient outcomes, Orb Health helps you maximize value-based profitability.

Increase Office Visit Throughput

Increase and streamline office visits so patients are seen with greater regularity but without overburdening the existing staff.

Improved HCC Scoring

Expands medical history enabling health systems to discover and code related chronic conditions helping maintain or increase potential HCC budget by decreasing gap scores.

Reduce Patient Leakage

Keep patients in-system by offering a unique set of expanded services that ensures the coordinated care uses the system's providers.