Care Managementas a Service™

Scalable patient access and care coordination through a seamless virtual service that maximizes clinical and financial outcomes

54 %
/
22 %
ED / Hospitalization Decrease
70 %
Care Gap Measure Closure
$ 6 MM Annually
Medicare Savings Per 1k Patients
26 %
Overall Patient Savings
3 +
Additional Annual Patient Visits

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  1. 54 %
    /
    22 %
    ED / Hospitalization Decrease
  2. 70 %
    Care Gap Measure Closure
  3. $ 6 MM Annually
    Medicare Savings Per 1k Patients
  4. 26 %
    Overall Patient Savings
  5. 3 +
    Additional Annual Patient Visits
Care Management as a Service™

Proactively Drive Access, Outcomes, and Profitability

Orb Health’s Care Management as a Service™ enables health centers, systems, hospitals, and unions to scale contact centers and deliver care management programs as a guided service that simplifies the healthcare journey, maximizes patient outcomes, and enables financial success from fee-for-service to value-based care.

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The Orb Advantage

Proven Solution

Orb Health scales patient access through remote contact centers that seamlessly deliver care management as an EMR-connected, data-driven, virtual service.  Acting as an extension of your providers, we help drive unparalleled clinical outcomes and patient satisfaction while transforming the economics of patient service without adding staff, apps, or infrastructure.

Seamlessly Scale Patient Access Through Virtual, Data-Driven Contact Center Services

Remote, scale-on-demand contact centers...

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Seamlessly Scale Patient Access Through Virtual, Data-Driven Contact Center Services

  • Remote, scale-on-demand contact centers staffed with licensed admin and clinical agents engage patients on behalf of your practice
  • EMR-centric solution organizes all patient data for our agents and syncs all interactions, notes, etc.
  • Patient-aware solution enables agents to seamlessly coordinate care and close care gaps for any patient population
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Drive Clinical and Financial Excellence with Proven Care Management Programs

Multiple programs enable you to choose...

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Drive Clinical and Financial Excellence with Proven Care Management Programs

  • Multiple programs enable you to choose services that makes sense for your patient population today and over time.
  • Patient’s rapidly see significant improvement in outcomes while increasing trust in the provider.
  • Providers see a marked reduction in cost and increase in efficiency that drives better profitability and ACO savings.
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Accelerate Results by Leveraging Existing Clinical and Technical Investments

Accelerate Results by Leveraging Existing...

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Accelerate Results by Leveraging Existing Clinical and Technical Investments

  • Solution leverages existing IT investments including EMR, portals, apps, and more
  • No learning curve required to implement programs and providers continue to utilize their existing EMR, etc.
  • Partner-based approach supports outpatient, ambulatory, telehealth and additional services
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Proven Clinical Outcomes That Build Patient and Provider Trust and Satisfaction

Improve patient access, outcomes, scoring, and satisfaction while...

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Proven Clinical Outcomes That Build Patient and Provider Trust and Satisfaction

  • Improve patient access, outcomes, scoring, and satisfaction while closing care gaps
  • Significantly reduce inpatient and emergency department utilization while increasing patient preventative appointments
  • Quickly increase reimbursements, reduce utilization costs, and keep patients in-network
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Solutions Overview

Adaptable Service Options

Choose the services that make the most sense for extending patient access today and expand over time. Orb Health services support a range of models including Fee for Service, capitated contracts, value-based care, and more.

Expand or replace contact center administrative, coordination, and scheduling services capacity with Orb Health’s care management specialists while enabling “one-touch patient issue resolution”.

  • CCS
    REACTIVE INBOUND AND PROACTIVE OUTBOUND
  • PAOC
    PRIMARY, AFTER HOURS, OVERFLOW, CUSTOM
  • IUS
    PATIENT INFORMATION UPDATE
  • REF
    TRIAGE & REFERRALS
  • SCD
    DR, SPECIALIST, LAB SCHEDULING
  • ADM
    ADMINISTRATIVE SERVICES
  • RXM
    Rx MANAGEMENT
  • PQA
    PATIENT Q & A
  • CIN
    CLINICAL INFORMATION
  • ARS
    ANCILLARY RELATED SERVICES SCHEDULING

Rapidly implement reimbursable Medicare/Medicaid services that improve outcomes for the Chronically ill while providing a quick path to increase fee for service reimbursements or maximize value-based care savings.

  • CCM
    CHRONIC CARE MANAGEMENT
  • TCM
    TRANSITION CARE MANAGEMENT
  • PCM
    PRINCIPLE CARE MANAGEMENT

Service combinations that help drive patient engagement in primary care planning and post-hospitalization care transition.

  • PCP
    PRIMARY CARE PLANNING
  • TOC
    TRANSITIONS OF CARE

Out-of-the-box and customized outbound campaigns enable proactive patient engagement to drive customized preventative or reactionary short and long-term programs.

  • PEN
    PROGRAM AWARENESS & ENROLLMENT
  • AWV
    ANNUAL WELLNESS VISITS
  • E19
    COVID-19 VACCINE ELIGIBILITY & OUTREACH
  • CCT
    COVID-19 CONTACT TRACING
  • CCC
    COVID-19 CARE COORDINATION
  • CVS
    COVID-19 VACCINE SCHEDULING & FOLLOW-UP
  • CTS
    COVID-19 TESTING SUPPORT
  • PAN
    PANDEMIC RESPONSE
  • EMR
    EMERGENCY SERVICES
    (PRE-DISASTER OUTREACH)
  • MAM
    MAMMOGRAM OUTREACH
  • CUS
    CUSTOMIZED PROGRAMS
Proven Outcomes

Care Management as a Service Drives Significant Clinical and Financial Outcomes

54% ED Visit Reduction
43% Increase in Appointments
2.8+ Additional Annual Visits per Patient
91% Reduction in Abandoned Calls
70% Care Gap Closure
$6.22 mm Medicare CCM Savings per 1k Patients
$3.02 mm CCM Revenue 20k Patients
4.8 / 5 Stars Patient Satisfaction
9 Months CCM Program Break Even / ROI
26% Annualized Cost Reduction
32% Call Time Reduction
54% ED Visit Reduction
43% Increase in Appointments
2.8+ Additional Annual Visits per Patient
91% Reduction in Abandoned Calls
70% Care Gap Closure
$6.22 mm Medicare CCM Savings per 1k Patients
$3.02 mm CCM Revenue 20k Patients
4.8 / 5 Stars Patient Satisfaction
9 Months CCM Program Break Even / ROI
26% Annualized Cost Reduction
32% Call Time Reduction

Slideshow Items

  • Insights

    New Report Shows How Providers Face Hiring Crunch As Nursing…

    The COVID-19 pandemic had a dramatic impact on the nursing workforce and healthcare delivery organizations, a new study shows. Will the trends last though?

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  • Insights

    Additional Reimbursement for Chronic Care Management and Principal Care Management…

    In the Final Medicare Physician Fee Schedule (“MPFS”) for 2022, CMS added five new CPT codes in Chronic Care Management and Principal Care Management and increased reimbursement for already existing codes.

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  • Insights

    CHC Pinellas’ ACO Realizes 54% Reduction in ED Utilization through…

    Orb Health's proven Chronic Care Management helps large FQHC significantly educe ED utilization and other costs while increasing reimbursements and patient satisfaction in ACO.

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  • Insights

    Upstate Family Health Center Selects Orb Health to Increase Access…

    Orb Health’s Enterprise Virtual Care™ expands CCM care capacity and drives unprecedented patient outcomes while bending the economics of healthcare

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