Care Managementas a Service™

Scalable patient access and care coordination through a seamless virtual service that maximizes clinical and financial outcomes

54 %
/
22 %
ED / Hospitalization Decrease
70 %
Care Gap Measure Closure
$ 6 MM Annually
Medicare Savings Per 1k Patients
26 %
Overall Patient Savings
3 +
Additional Annual Patient Visits
Care Management as a Service™

Proactively Drive Access, Outcomes, and Profitability

Orb Health’s Care Management as a Service™ enables health centers, systems, hospitals, and unions to scale contact centers and deliver care management programs as a guided service that simplifies the healthcare journey, maximizes patient outcomes, and enables financial success from fee-for-service to value-based care, without adding staff, apps, or infrastructure.

The Orb Advantage

Proven Solution

Orb Health scales patient access through remote contact centers that seamlessly deliver care management as an EMR-connected, data-driven virtual service.  We rapidly enable unparalleled clinical patient outcomes and satisfaction while transforming the economics of patient service for health systems, FQHC/community health centers, payers, and unions without adding staff, apps, or infrastructure,

Seamlessly Scale Patient Access Through Virtual, Data-Driven Contact Center Services

  • Remote, scale-on-demand contact centers staffed with licensed admin and clinical agents engage patients on behalf of your practice
  • EMR-centric solution organizes all patient data for our agents and syncs all interactions, notes, etc.
  • Patient-aware solution enables agents to seamlessly coordinate care and close care gaps for any patient population

Drive Clinical and Financial Excellence with Proven Care Management Programs

  • Multiple programs enable you to choose services that makes sense for your patient population today and over time.
  • Patient’s rapidly see significant improvement in outcomes while increasing trust in the provider.
  • Providers see a marked reduction in cost and increase in efficiency that drives better profitability and ACO savings.

Accelerate Results by Leveraging Existing Clinical and Technical Investments

  • Solution leverages existing IT investments including EMR, portals, apps, and more
  • No learning curve required to implement programs and providers continue to utilize their existing EMR, etc.
  • Partner-based approach supports outpatient, ambulatory, telehealth and additional services

Proven Clinical Outcomes That Build Patient and Provider Trust and Satisfaction

  • Improve patient access, outcomes, scoring, and satisfaction while closing care gaps
  • Significantly reduce inpatient and emergency department utilization while increasing patient preventative appointments
  • Quickly increase reimbursements, reduce utilization costs, and keep patients in-network

Adaptable Service Options

Choose the services that make the most sense for extending patient access today and expand over time. Orb Health services support a range of models including Fee for Service, capitated contracts, value-based care, and more.

Expand or replace contact center administrative, coordination, and scheduling services capacity with Orb Health’s care management specialists while enabling “one-touch patient issue resolution”.

  • CCS
    REACTIVE INBOUND AND PROACTIVE OUTBOUND
  • PAOC
    PRIMARY, AFTER HOURS, OVERFLOW, CUSTOM
  • IUS
    PATIENT INFORMATION UPDATE
  • REF
    TRIAGE & REFERRALS
  • SCD
    DR, SPECIALIST, LAB SCHEDULING
  • ADM
    ADMINISTRATIVE SERVICES
  • RXM
    Rx MANAGEMENT
  • PQA
    PATIENT Q & A
  • CIN
    CLINICAL INFORMATION
  • ARS
    ANCILLARY RELATED SERVICES SCHEDULING

Rapidly implement reimbursable Medicare/Medicaid services that improve outcomes for the Chronically ill while providing a quick path to increase fee for service reimbursements or maximize value-based care savings.

  • CCM
    CHRONIC CARE MANAGEMENT
  • TCM
    TRANSITION CARE MANAGEMENT
  • PCM
    PRINCIPLE CARE MANAGEMENT

Service combinations that help drive patient engagement in primary care planning and post-hospitalization care transition.

  • PCP
    PRIMARY CARE PLANNING
  • TOC
    TRANSITIONS OF CARE

Out-of-the-box and customized outbound campaigns enable proactive patient engagement to drive customized preventative or reactionary short and long-term programs.

  • PEN
    PROGRAM AWARENESS & ENROLLMENT
  • AWV
    ANNUAL WELLNESS VISITS
  • E19
    COVID-19 VACCINE ELIGIBILITY & OUTREACH
  • CCT
    COVID-19 CONTACT TRACING
  • CCC
    COVID-19 CARE COORDINATION
  • CVS
    COVID-19 VACCINE SCHEDULING & FOLLOW-UP
  • CTS
    COVID-19 TESTING SUPPORT
  • PAN
    PANDEMIC RESPONSE
  • EMR
    EMERGENCY SERVICES
    (PRE-DISASTER OUTREACH)
  • MAM
    MAMMOGRAM OUTREACH
  • CUS
    CUSTOMIZED PROGRAMS
Proven Outcomes

Care Management as a Service Drives Significant Clinical and Financial Outcomes

54% ED Visit Reduction
43% Increase in Appointments
2.8+ Additional Annual Visits per Patient
91% Reduction in Abandoned Calls
70% Care Gap Closure
$6.22 mm Medicare CCM Savings per 1k Patients
$3.02 mm CCM Revenue 20k Patients
4.8 / 5 Stars Patient Satisfaction
9 Months CCM Program Break Even / ROI
26% Annualized Cost Reduction
32% Call Time Reduction
54% ED Visit Reduction
43% Increase in Appointments
2.8+ Additional Annual Visits per Patient
91% Reduction in Abandoned Calls
70% Care Gap Closure
$6.22 mm Medicare CCM Savings per 1k Patients
$3.02 mm CCM Revenue 20k Patients
4.8 / 5 Stars Patient Satisfaction
9 Months CCM Program Break Even / ROI
26% Annualized Cost Reduction
32% Call Time Reduction